How Long Do I Need to Wait Before Becoming a Spectrum Customer Again?
Similar most internet companies, Spectrum increases your cable bill anywhere from 18–threescore% after the first year of service.
Equally a result, long-term Spectrum customers oftentimes pay upwards of $168 for net and Tv set each month, unable to access the "introductory" pricing advertised for new customers.
This can be frustrating, specially when you're also paying activation fees, WiFi fees and sports fees on pinnacle of it.
Keep in mind, this but applies to existing customers. First-fourth dimension Spectrum customers tin simply sign upward for the current $44.99 discount price here:
If you came hither looking for an "existing customer bargain," the skilful news is that they do be… they are just difficult to access.
Aside from discounts, there are several ways to lower your bill — including services that volition simply exercise it for yous. Let's get into information technology:
How to reduce your Spectrum bill
In this post, I'll testify you how to reduce your Spectrum pecker equally an existing customer. This volition require you to consummate some or all of the following:
- Call and negotiate a Lower Rate
- Send your beak to a negotiation service
- Remove unnecessary services
- Reduce equipment Fees
- Qualify as a new customer
- Switch to a unlike internet provider
- Qualify for a low-income subsidy
Don't skip number v, it's a solid last-ditch option if you have a spouse or roommate.
Want to see some success stories? Skip to the lesser to hear about reader experiences calling in to Spectrum to negotiate lower rates themselves.
Willing to switch providers for a cheaper cost? AT&T Cobweb has been expanding in Spectrum's service expanse. Their base plan is nearly half the price of comparable plans from Spectrum. In New York, it's also worth checking with Verizon Fios as an alternating service.
Don't have a gratuitous afternoon to spend on the phone? Consider a pecker reduction app or service. You just upload a bill and they accept it from there, negotiating down the bill on your behalf in exchange for a percent of the savings.
As a former call centre company worker myself, I know a matter or two well-nigh navigating Spectrum's signup process and finding hidden deals. It takes fourth dimension, but they do exist — even in 2022.
Before we start, be aware that this is a time-consuming process. It'southward not guaranteed to work. In fact, about 3/iv of the mail I get near this post is people reporting that they couldn't get a bargain, even after several calls.
But if yous've got some gratuitous time today and you lot want to save $120 or more over the side by side year — keep reading.
Here are some quick fixes to get your started:
Become expert help reducing your bill
Most methods of lowering your Spectrum nib will crave at least i full afternoon of effort. Polling of our readers shows an average of 1.5 hours of wait time per telephone call.
If y'all want results faster, you tin can Upload your nib to BillShark, and they'll negotiate a lower charge per unit with Spectrum for you lot. (Estimated annual savings: $240+)
I've written up Step-by-stride instructions below to make it simple.
Upload your bill
Switch to FuboTV for sports and live TV
If you want to cutting the cord from Spectrum Tv set, the best replacement that ticks notwithstanding boxes for sports admission and live programming is FuboTV. They are currently offering a free trial then Spectrum customers tin can sample the service. It'due south similar to Netflix, merely with a focus on sports and alive TV and pricing starting at $33–60 per month.
FuboTV Free Trial
Switch to a cheaper Spectrum alternative
Use our search tool or call our partner BundleYourHome at (833) 320-2807 for alive assistance choosing the cheapest Spectrum alternative. Their agents can compare options at your address and advise which is best for your needs.
Spectrum alternatives like AT&T and Earthlink expanded rapidly in the past year, thank you to increased demand for fast home internet during Covid-nineteen.
Equally a result, you might be able to cut off Spectrum and switch to a faster, cheaper internet or Tv provider.
Prerequisite: Understand How Spectrum Works
Before we showtime, you need some bones information almost how Spectrum operates.
Like most cable companies, Spectrum uses a tactic called "introductory pricing" to sell internet service. This ways that the price they annunciate is not the actual cost of service — it's a promotional rate for the offset 12 months or so.
Unfortunately, this fact is often downplayed when customers sign upward. In fact, if you ask a Spectrum agent what the final price is, they will invariably say: "the standard rate at the fourth dimension your promotion expires."
No matter how you ask, they will exist hesitant to reveal the standard charge per unit — or the fact that the "standard rate" can alter at any time. This is why and so many customers are surprised when their beak suddenly jumps forty%.
The concluding pricing eventually shows up on bills, and then I've been able to track down the electric current rates. The plans are regional, mostly divided between their "upgrade" service areas (cities like Los Angeles and the standard Spectrum service area (mostly suburbs). The pricing is the aforementioned for each of the iii tiers of service; the merely difference is the internet speed. While this site is focused on California, Spectrum pricing is more or less the same nationally:
| Programme Name | Speed Down/Up | Promo Price | Standard Rate |
|---|---|---|---|
| Spectrum Internet | 100/ten Mbps | $49.99/mo | $69.99 |
| Spectrum Net Ultra | 400/20 Mbps | $69.99/mo | $94.99 |
| Spectrum Internet GIG | 940/35 Mbps | $109.99/mo | $129.99 |
As you lot tin can come across, you're looking at anywhere from 10–80% price hikes, depending on the promotion you signed up on (these change a few times a year).
This is the main reason that customer bills go upwards over time — although at that place are also instances where Spectrum's "current rate" will go upwardly for your subscription tier, or where actress fees or services might exist added to your nib due to clerical errors or changing policies at Spectrum.
In social club to become your bill dorsum downwards, y'all'll need to remove services, reduce equipment costs, call to negotiate the rate downwards, and/or re-qualify for a promotional rate. I'll share some details specific to Spectrum in this article, simply like tactics work well with other cable companies similar Cox and Xfinity.
You lot may likewise desire to try and authorize for a subsidized plan, although those plans have much slower speeds and no Tv options.
Allow'southward get started:
Telephone call and Negotiate a Lower Rate
As covered in a higher place, Spectrum bills e'er go upwards after the kickoff 12 months, and then creep up from there as regional price changes and fees get tacked on over time.
The solution: call Spectrum and negotiate a lower charge per unit.
Customers who were with Time Warner Cable before Spectrum bought them out in 2022 will remember this as a tried-and-true method for reducing costs. Time Warner was very generous with promotional rates, to the signal that practically every customer had a unique price for their account thanks to haggling with the TMC call middle.
Spectrum has cleaned that up, by enforcing minimum prices and refusing to grant "new customer" pricing for existing customers.
Nonetheless, y'all tin can all the same reduce the rate by calling, and non just by shaving off TV packages. Here's a footstep-by-pace walkthrough of how to lower your Spectrum bill:
Stride one: Prepare your account information
Before you telephone call, have a nib handy and so you can give them your account number and any other necessary data to place the account.
Speaking of accounts, make sure yous've paid your well-nigh recent bill. They won't reduce the toll for you if you don't have an account in proficient standing.
As well ensure that you have information on competing offers for internet service in your neighborhood — specially if it'due south a fiber service similar AT&T Fiber, which Spectrum has more than incentive to undercut on pricing. These tin be helpful for convincing Spectrum that you hateful business concern about canceling.
Before the call, collect:
- Re-create of about recent Spectrum bill (paid to date)
- Case number for any past disputes you've had with Spectrum
- Price and speed for competing cyberspace/cablevision offers in your neighborhood.
- The promo charge per unit you lot signed upwards for (you lot'll be asking them to match this).
Step 2: Call Spectrum client service at (855) 707-7328
When you lot call Spectrum, your goal is to:
- Convince them that yous're going to cancel if they don't give you a better charge per unit.
- Navigate their telephone call center correctly and then you find an agent who can grant price reductions.
- Be polite to them personally, but express frustration about Spectrum the company.
- Be exceedingly polite. If yous worked in a telephone call eye, who would you give promos to: rude customers, or friendly ones? Prissy guys end start in this process.
Finding the right agent is easier said than done.
When y'all start phone call, you'll be given prompts to route your call to the right section. You lot can either go directly to the cancellation department, or get to general customer service.
I recommend that you kickoff with customer service, because they're more likely to transfer you to an amanuensis with pricing power than if you go directly to cancellation.
This role is very important: you demand to talk to the customer service or billing agent for at least v minutes before they transfer you.
This ensures that they send y'all to "retention," rather than simply giving you lot cancellation information on the spot.
Retention is where you desire to exist ultimately, because these agents have the best promotional offers and the most power to lower customer pricing. Even so, sometimes the client service amanuensis can grant your asking on the spot — information technology depends on the current promotions, and where y'all call from.
Step 3: Explain your request to Spectrum customer service
Quick Tip
Call in the morning if possible — at the end of the day, phone call center agents are likely to be wearied past a long twenty-four hours of aroused customers. They may too be given a limited corporeality of coupons per agent to placate customers, like to how grocery store employees are often allowed to disbelieve a sure amount of produce each solar day to keep customers happy.
Get-go by asking how their 24-hour interval is going and being friendly. Then, start in with the outcome:
I'k calling because I'd like to get some aid with my bill – my toll recently went upwards quite a bit, and it's more I can afford. I've been a customer of Spectrum for a long time, and it's frustrating to run into that my neighbors get the aforementioned service for a much lower rate. Can yous tell me nearly your current promotions, or whatsoever other ways that I can reduce the beak?
At this bespeak, their sales catamenia should require them to endeavor to sell y'all a bigger TV package, Spectrum mobile, or even home phone service. Hear them out but politely decline to add additional services or increase your internet speed.
Thank you for that, it's helpful to know all the options. Function of the reason I'thou calling is considering another internet provider is offering me a new customer rate to switch to them. That said, I've been happy with Spectrum and as yous can run into I've been paying my bill on time for a long time now. Is there a discount you could adhere to my internet cost to recover the introductory cost I was paying? I'd be happy to sign upwards for automatic billing if there's a bonus for that.
At this betoken, they will practise one of two things:
- Tell y'all at that place's cipher they can practice.
- Offer to revert your business relationship to "intermediate pricing," which is currently effectually $54.99/month for the base internet plan.
For the base 200 Mbps internet-but plan, it'south common to be able to argue it down to around $55. The $54.99 price signal is an "intermediate" price for entry level programme in some areas.
This is likely to be the all-time discount you'll become on an internet-only plan, and so I recommend you lot go ahead and accept information technology if they offer it.
Step 4: Escalate to a manager to check for promo offers
If they can't reduce it, ask to speak to a manager, and politely repeat the higher up script.
Call back, you lot are frustrated at Spectrum — not the call eye employees.
For the manager, attempt expressing frustration about the "bait and switch," and say that you weren't fabricated enlightened of the standard rate when you signed up. This may trigger them to offer a disbelieve, if they believe yous are going to submit an FCC complaint.
Pace 5: Escalate to memory by requesting to cancel service
If the managing director all the same tin't aid you, it's time to tell them you desire to cancel service.
Telling them you lot want to abolish — after spending 5 or more minutes on the phone — should trigger the requirements for transfer to the retentiveness section.
They'll transfer you to a new amanuensis, who ostensibly is going to aid cancel your service. However, this amanuensis has admission to "retentiveness offers," and will make ane terminal attempt to convince you to packet more services instead of canceling.
Once again, you lot need to politely decline, and make 1 concluding asking:
I understand the introductory rate is for new customers, but if I could at least get closer to it, I'd happily just stay with Spectrum instead of going through all this trouble to switch. Do you take any kind of coupon or promotion y'all can attach to my business relationship?
This is where it comes down to luck. Some agents, on some days, will have the power to attach a disbelieve. Others volition not. In either case, the default is for them to simply allow you to abolish.
If you have the nerves, or are truly willing to switch to a competing provider, get alee and follow the remainder of the cancelation process. In some cases, they volition "notice" a promotion in their script the last 2nd before clicking cancel — similar to how Adobe Photoshop offers you three free months, just only if you go through 4 of the 5 steps required to cancel.
Step vi: Hang up and try once again later if no discounts are offered
Since promotions and coupons seem to come and go in the Spectrum telephone call center, you'll likely demand to repeat this charade a couple times to get a result.
If you take no luck with the script above, try calling in the next twenty-four hour period, or the next week.
Send your neb to a negotiation service
If 3+ hours of your fourth dimension and frustration on the phone is worth more than $10–xl per calendar month in savings, I recommend uploading your pecker to a negotiation service similar BillShark, who can handle the calls for you lot.
Mobile apps like Truebill are besides able to negotiate your charge per unit, and accuse equivalent rates based on a per centum of what they save you. Truebill likewise offers bill monitoring and a variety of other services, mostly gratis.
For bill negotiation, Billshark and Truebill both charge a 40% commission off the savings. Notwithstanding, since they know the process for negotiating well, they get a college overall savings in most cases. Information technology's especially worth using them if yous already tried and failed to go a discount yourself.
Annotation that this is not the selection you should have if you have $0 in your bank account, because they exercise accuse a committee.
Truebill and Billshark are what'due south called "found money" startups, significant they specialize in recovering money for consumers who otherwise would allow it become due to inconvenience.
They tin as well tackle your mobile phone bill, home security neb, and any other monthly subscription with variable pricing bug. If you have a lot of bills piling up that are besides high, it'due south worth submitting a few all together and seeing what they tin can go you.
Here are the instructions for working with Billshark to reduce your Spectrum pecker:
How to upload your neb for Billshark
- Get the most recent copy of your Spectrum pecker, either a paper copy or a PDF downloaded from your Spectrum online account.
- Yous can download a PDF re-create of your Spectrum bill by logging into your account at Spectrum.cyberspace and selecting BILLING, and so scrolling down to PREVIOUS STATEMENTS (seem screenshot below).
Once y'all have a copy of your bill, you can upload it to Billshark and they'll kickoff calling Spectrum on your behalf to negotiate the price down:
- Go to the Billshark upload page and select "Charter Spectrum" and "Cyberspace."
- You'll exist prompted to create a Billshark account by entering your proper name, email, and creating a password.
- Next, you'll be prompted to upload your nib. You can use the nearly recent PDF re-create from your online account, or simply send a smartphone snapshot of you paper bill.
- They ask for a Pivot, merely you can leave it blank — Spectrum does not require pivot numbers for cyberspace and TV accounts.
- Click "submit" and Billshark will contact you once they've secured a discount for you.
They ask for vii days then they tin can carry multiple calls, merely nearly readers hither report that it's done within two days.
Remove Unnecessary Services
The easiest style to reduce your Spectrum nib is to "cut the cord" and remove extra services like cable TV packages and home phone service.
Accept a await at your bill and you should run across line items for each actress service on top of internet, plus fees and equipment.
Between the DVR, receivers, and sports fees, the cost of Spectrum TV adds upwards really fast. Some customers pay more than $200/month for what amounts to a handful of premium channels. In this day and age, that'south crazy. (Spectrum Sports packages start at $84.98 including the Sports Pack add-on, and go all the way up to $188+ before fees and the incrimental toll of net service in the package!)
Looking for a Spectrum TV alternative?
If you desire to cut the cord from Spectrum TV, the best replacement that ticks notwithstanding boxes for sports access and live programming is FuboTV. They are currently offering a gratuitous trial so Spectrum customers can sample the service. It's similar to Netflix, just with a focus on sports and alive Tv and pricing starting at $33–60 per month.
FuboTV Free Trial
The primary reason people stay with Spectrum is the sports packages. However, getting sports over the internet is easier than e'er. In addition to league passes and direct subscriptions, in that location are a diverseness of streamings services dedicated to live TV and sports, with FuboTV beingness the meridian thespian in 2022.
As for premium channels like Starz, but Google "streaming" and the name of the channels you actually watch. Chances are you tin can get them "over the top" via a direct subscription and drib your Boob tube costs dramatically.
Pro Tip: Don't change your package within the first twelve months, it causes Spectrum to void your promotional rate, so you are no longer considered to be a new client eligible for sign-upwards discounts.
Also take a wait at Roku, Firestick, and other streaming platforms. These sometimes have special deals and make it really like shooting fish in a barrel to view sports on your widescreen TV, regardless of who yous are buying the sports content from.
Reduce Equipment Fees
One of the biggest subconscious costs on Spectrum plans is the WiFi router fee.
I've written a full guide to dealing with Spectrum'due south WiFi equipment fee here, but here'south a quick summary:
When you sign up for Spectrum, they offer you a "gratis modem." This is truthful… but a bit misleading.
The modem only "translates" your internet connection for your abode devices. You need a WiFi router in social club to connect via WiFi. No router, no WiFi.
The take hold of: the WiFi router costs money to charter from Spectrum, currently around $5 per month ($60 per year) on all plans except the most expensive "GIG" plan.
So sure, the equipment is "free" with Spectrum — but only if you don't heed only using the internet from 1 device, plugged into the modem with an ethernet cable (like in the nineties).
…Plainly, this is a no-go for virtually everyone.
The solution is to render the leased Spectrum WiFi router you lot're using, and buy your own.
Bated from increasing your internet performance, using your own router will salve you $60/twelvemonth on Spectrum internet. Considering that a decent modem and router will run you $120 or less, that'due south a savings of $180 over 5 years of service.
Information technology also keeps you safe from equipment rental fee increases, which have certainly happened earlier with big cable companies.
Save $60 per yr by using your own router
The simplest way to discount your Spectrum beak is to cease paying the $5 per month leasing fee to apply their default WiFi router.
They're actually surprisingly flexible about this — simply purchase your own WiFi router, return the 1 they gave you when you signed upwardly, and it'll relieve you $sixty per year in leasing fees. Every bit an added bonus, you'll likely become better WiFi since the devices they provide are frequently used or outdated.
View on Amazon
Spectrum-compatible WiFi router recommendations
View this page for a full breakdown on my modem and router recommendations for Spectrum:
Best Spectrum Routers Guide
For almost people, where ease of employ is the priority, I recommend the Arris Surfboard modem + WiFi router.
The Surfboard is very like shooting fish in a barrel to use — you just plug information technology into the cablevision jack in your firm, telephone call Spectrum customer service to tell them the MAC address written on the back, and you're done. It pays for itself after the first year in saved leasing fees. (I spent $150 on my setup, which is fashion more than yous need to — but even with that, I've saved $90 over the past four years.)
If y'all desire to save fifty-fifty more money, you can concur onto the "free" Spectrum modem and buy just the WiFi router. The TP-Link AC1750 WiFi router is a adept selection for all non-gigabit plans, and is compatible with the free Spectrum modem they provide.
Notwithstanding, I think nigh customers will be happier just owning all the hardware themselves, since it saves you lot the hassle of returns or disputes with Spectrum when yous motility or change service.
If you're more than of a "techie," I recommend that you spend more and get the modem and WiFi router as seperate devices, to proceed the setup modular and get in easy to add together switches, smart home doo-dads, etc. Spectrum maintains a folio of modems that they are compatible with.
Larger homes can likewise consider mesh WiFi setups like Eero or Google Nest. These basically come with extendors so the WiFi is distributed more evenly in your home, without the demand to hard-wire a agglomeration of access points. it's not equally proficient as hard-wiring, only if y'all're renting, that's out of the question anyway.
Qualify as a new client
Quick Tip
If you cancel your Spectrum service for 30 days or more, you should be able to sign up again for a new customer rate with the same business relationship login, accost, proper name, and phone number. I've simply done this once personally, I'm not certain how many times it can be repeated before they bother to chase you about it.
If all of the above fails yous, another style to get the new customer rate is to take advantage of loopholes in the Spectrum corporate procedure that permit you to go "a new customer" again.
There are 4 ways to do this:
1. Sign up under a spouse or roommates name.
This is the simplest approach, and is sometimes fifty-fifty recommended by Spectrum agents if you go to 1 of their shop locations.
All yous have to do is cancel service, then accept your spouse/roommate phone call and sign upwards under their name, phone number, and email.
If you lease Spectrum'southward modem/router, you'll demand to return this start. If you use your ain, you'll just need to act like it was "left by previous tenant" when you call to give the MAC address on the dorsum of the modem (this is how they actuate new service if you have your own modem).
2. Sign up with a new phone number and electronic mail address through a reseller.
Spectrum may notice you accept the same proper noun if you attempt to sign up with them directly at the same address. However, if you get through one of their many "authorized resellers," you'll become the same promo rate as signing up with Spectrum directly — just it'll be harder for them to cancel the society or notice that you're an existing client.
The take hold of is that you must apply a new phone number and e-mail address. If you don't have a family member or friend who can assist you lot out with the phone, a service like MySudo can requite yous a free virtual phone number.
Getting a 2nd e-mail is easy — just make a new account with Google, Yahoo, or the e-mail provider of your choice.
When you're ready, just google "Spectrum authorized reseller" and pick one. You lot'll recognize them because at that place will be text saying "authorize reseller" under the Spectrum logo on their web pages. All you have to do is cancel your existing service, and then telephone call the reseller.
three. Claim account issues in a Spectrum store.
If you're having issues with any of the to a higher place, or take already exhausted them past claiming a promo rate for many years in a row, another method that works is to create issues with your online account that force them to create a new one for y'all.
Again, resellers are a skilful manner to practice this. If you submit multiple orders through resellers nether your existing proper name and email, it will likely cause an issue with your account. Get ahead and submit multiple password reset requests also for good measure out.
And so, get into the Spectrum store and merits that you had been trying to switch service, but changed your mind and desire to go back to Spectrum. The trouble is that your account has locked you out at present, and the reset isn't in your spam folder.
Later this complicated story, ask the agent in the shop if they tin can create a new account tied to your phone number instead of your electronic mail. I've personally been able to unlock a new account and extra 12 months of promotional rate service past using this trick. (Your mileage may vary, information technology depends on the mood of the store employee.)
4. Cancel and wait 30 days.
Finally, an inconvenient method of getting a new customer rate is to cancel for thirty days. After that, they consider you a new customer and you can sign up for the promo charge per unit in a Spectrum store or via phone.
If you can survive on a hotspot or mobile tethering for a month, this is probably the simplest method.
Switch to a different net provider
Perhaps the simplest way to get a "new customer rate" for internet is to sign upwards as a new customer... with another internet provider entirely.
This doesn't necessarily mean switching net service. For example, if you subscribe to Spectrum TV, you tin can switch to a cheaper Goggle box provider like Dish or FuboTV.
Enter an accost here to start:
The bad news hither is that, for about half of the folks in Spectrum's coverage area, there are no other options. Spectrum has a de-facto monopoly in much of the US, thanks to long-continuing urban center franchise agreements.
The good news is that AT&T, Ting, Ziply Fiber, and a agglomeration of other companies have actually expanded fiber internet coverage pretty dramatically in the past couple years. So, if it'due south been a while since y'all terminal checked, now is a good fourth dimension to practise so.
The about common Spectrum alternative is AT&T Fiber (unless you're in New York, in which example Verizon Fios is more common).
Switching providers takes about 30 minutes, but is relatively straightforward:
- Confirm options: Bank check what alternatives are available at in your area using our internet provider search tool above, or check for other options by calling our partner BundleMyHome at (833) 320–2807. They'll run your address to meet what alternatives to Spectrum are available at your edifice, and nowadays y'all the cheapest prices.
- Schedule install: Depending on the provider, you lot can schedule an install straight on the phone or online. Choose an install twenty-four hour period in the calendar week earlier your current month with Spectrum ends. (you can check the billing date on your beak or Spectrum.net business relationship.)
- Cancel Spectrum: Look until you've confirmed the new service install, and then become ahead and schedule a Spectrum counterfoil. (Brand sure the counterfoil date is later the new provider's install, but earlier they auto-bill you lot for the next calendar month. Spectrum doesn't prorate bills.)
- Test it out: AT&T and most other Spectrum alternatives take a thirty-day guarantee and no contract requirements. So, if the service doesn't alive upwardly to their hope, you can sign upwardly for Spectrum again equally a "new client" after 30 days.
Qualify for a low-income subsidy
Finally, Spectrum has low-income plan options. I don't recommend these because they take dramatically reduced speeds compared to their normal service.
Here are the basic plan details for their subsidy programme for verified low-income households:
| Plan Proper name | Speed Downwards/Up | Monthly Price | WiFi Fee |
|---|---|---|---|
| Spectrum Net Assistance | 30/4 Mbps | $17.99/mo | $5/mo |
How to Qualify for Spectrum's Low-Income Plan
You are supposed to only exist able to become Spectrum "Cyberspace Assist" plans if you already participate in i of the following public aid programs:
- National School Dejeuner Program
- Community Eligibility Provision of the NSLP
- Supplemental Security Income (must be 65+)
However, there is a bit of a loophole for qualifying that notwithstanding works for some locations in 2020. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the United states. This merger was a bit controversial at the time, every bit watchdogs viewed information technology every bit anti-competative for the broadband market place.
As a result, Spectrum agreed to a diverseness of terms in order to get the merger approved by the FCC: 1
- Provide data-cap-costless service.
- Expand high-speed broadband to 2 Million new locations.
- Provide subsidized plans to qualifying households.
Because the qualification is tied to the user accost rather than the user's name or account, hereafter residents of the same building can often call and sign up for the Assist programme… even if they have a high income, or don't participate in the required programs.
To bank check if this applies to your location, yous can just call Spectrum directly and inquire if your address however qualifies for the Assist plan. It'south not likely, merely some readers accept reported this all the same happening in 2020. If it works, you become decent thirty Mbps cyberspace for only $17.99/month. Nonetheless, since three years have passed since the merger terms, this price is no longer protected by the strict limits that originally applied.
Reader Success Stories
Did these tips help you negotiate a lower charge per unit with Spectrum? If so, please drib a line and permit me know then I can share your story with future readers.
Share your story
Hither are current success stories shared past our readers:
Success! I have internet-but service and am not interested in adding any services. My 12-month intro promo expired and price raised $25 per month, so I messaged on Spectrum's chat asking for a price decrease. They refused.
I found this folio and read the info, and I called customer service to enquire to get back to the original pricing. She said there was zilch they could do. I said that I am non particularly tied to Spectrum and noticed that Cincinnati Bell has a two-twelvemonth promo, faster internet speed, for the aforementioned price so I'm considering that. I asked if they would consider price matching. She transferred me to a specialist. He chatted with me about working from home, etc. I stayed friendly and did non blitz him.
He tried to sell me on boosted phone and cable fees, I let him talk me through all of information technology but politely declined. He looked into it and was able to offer another 12-month promo at the original toll. 25 minutes total on the telephone!
Kimberly, September 2021
Thanks for the tips. It took over an hour on the phone but they gave the states a promotion and knocked $l off our monthly bill. My wife attributes it to her screaming "cutting the cable" from the living room while the rep and I were talking ;)
Glenn G., July 2021
Dude so this was an amazing page to find, I read through to what pertained to me and it absolutely worked. I talked to a man when I get-go called that was pretty much like 'yyeeaahh cipher I tin exercise, ya wanna cancel?' And I'yard like whatever dude, $80 dollars a month for net? You know that's outta control.
So I literally waited 45 minutes to speak to the adjacent cancellation person, and just read some stuff on this page and made a mental note of some key things. Such every bit, it'southward not the amanuensis, it'southward the company. I also really similar spectrums internet and don't really desire to start the hassle of switching, seriously.
And then the lady hooked me upwardly with some adept deals, all because we had a express mirth in the start of our chat nigh commercials and how stupid they are. She told me nigh this pandemic plan that I practical for and got approved in similar 10 minutes. So all in all, I went from paying $eighty a month for WiFi to $xv bucks. Bro, yous saved me thank you!!
Ashley K., June 2021
Afterward being denied by 4 agents and spending two+ 60 minutes on the phone, persistence finally paid off. I even went to the Spectrum store and got turned away. These agents are well trained, know exactly what to say to get you off the phone, try to get you to upgrade and are firm in maxim no.
I finally got a nice gentlemen in the retention section, I didn't even have to say much and he merely offered to renew my bill at the promotional rate of $59.99/mo for some other year.
I am so happy that it worked but information technology sucks I have to do this again in a year. Don't surrender, go along trying with different reps and eventually yous'll get the unicorn rep that is willing to help. Thanks and good luck all!
Helen D., June 2021
Got my pecker reduced in 5 minutes below what I was paying the previous month later my bill shot up by 20%. Being patient, calm, and welcoming on the phone goes a long way. Biggest underrated tip though, call in the morning.
Kevin H., May 2021
Thank you so much for this article! Extremely helpful! Gave Spectrum a phone call this Saturday morning at 7:50 am and the outset representative was so kind and really really made a lot of efforts to endeavour and help me but at 8:17 am she apologized several times maxim that she tried her best just the arrangement would not let ler make whatever changes to lower my rates that increased from $64.98 to $79.98 for net only. Although they keep saying that paying $9.99 for the Spectrum Voice (that I never used) is helpful to keep the lower prices. So I gently asked if peradventure talking to someone else from a different section could work and she transferred me to the Memory section correct away.
I was on concur from 8:18am to eight:38am when a second representative quickly confirmed my phone number and provider so I knew she would offering me their mobile services which I had to kindly declined 3 times!! Then she decided to cut to the cease saying "well if y'all don't bring your mobile it's gonna be a $ten off disbelieve." And but like that by her tone I knew that was the all-time I could get from her then I kindly thanked her and accustomed the offering that expires in a year-once more! Time: 8:56am.
So yeah, you need a lot of patience and time. Not the $20 discount I expected just $x is better than nothing, right!
Andresa Z., Apr 2021
This article was terrific! I called on a Monday night, followed your tips and ended upwardly going from $79.99 for my internet to $59.99 for the next 12 months. I did have to hold for nigh an hour in total time between all the agents but the $240 over the adjacent 12 months savings volition ease that pain.
I didn't ask for the director, only I did hang on to customer service for 5 minutes. They transferred me over to the retention section after I said that I couldn't pay $eighty a month and would need to cancel. I only followed the advice to stay actually nice, listen to their spiel and then politely decline the upgrades all the way through. It worked great! Took a lot of patience though considering the whole process lasted about an hour due to long wait times. But like I said before, I called on Monday dark. Still worked.
Lisa Grand., Mar 2021
I called and went right to "Remove services" department and they gave a $20 credit for net just for next 12 months. Was very easy! General customer service section did not offering that.
Nick N., Feb 2021
I just used my own adaptation of these scripts and information technology worked out. Give thanks you, Lord! Ultimately, they lowered my beak (for only internet, null extra) from $79.99 to $59.99 per month.
Originally I spoke to a customer service rep who tried to get me to parcel internet with new services to "save me coin," but all of her options increased my pecker and she couldn't do anything to really lower it. I politely declined and asked for a supervisor. She transferred me. I explained my state of affairs to the supervisor (i.eastward. that I enjoyed having Spectrum just couldn't afford the $15/month increment) and she said she couldn't practice anything for me. I then told her I understood and asked her if she could help me cancel my account with them. This was a hazard, but I had already decided I was truly going to cancel if they didn't offer a discount, and then I said information technology with conviction and confidence. She said she couldn't aid me abolish just she could transfer me to someone who could. That got me to the retention department. The person I spoke to tried to become me to add speed/services in order to "give me options" and I heard him out, just politely declined all the extras. Nosotros eventually settled on the aforementioned internet speed, with no service additions for a "promotional cost" of $59.99/month for 12 months.
My bill has steadily increased from the new customer price of $49.99 to $79.99 over two years. That seems almost criminal to charge me $thirty/calendar month MORE for the same services when I've been a loyal, pay-on-time client for years. Especially at present, during the hard times with COVID-19 lay offs/remote learning.
Anyways, I'one thousand happy for their retention department and I'm happy about the $20/calendar month savings I'll exist getting. That's $240 over the side by side year and information technology only took me well-nigh 30 minutes of time on my twenty-four hour period off. Thank you for this article - it really helped!
Gabrielle Thou., Jan 2021
Nothing helped regardless of who I spoke to, so I returned my DVR receivers. If enough individuals would cancel service Spectrum they would reduce prices. I just saw a promotion (Jan 2021) where Spectrum would pay upwards to $500.00 to buy out a contract so new customers could switch. Past turning in my cable receivers for 30 days I at present authorize for new customer rates. Not only by doing this Spectrum will lose 1 month of income, but now they are giving me the reduced rate that they originally refused. Of course I have to practise this every twelvemonth. If you choose to turn in your receivers, I recommend giving up cable in December. Cable series take a hiatus due to Christmas programs and usually doesn't get-go back up until belatedly January. Whatever you decide, adept luck!
Gayle 50., January 2021
I followed this guide, merely then added my own spin on information technology, mentioned some other services and stuff I've cancelled recently. Talked to a general CS rep first, no dice, asked for manager, no die, she transferred me to retention department later I mentioned considering switching to AT&T. Then 20 minute queue time to get transferred to that department. And only a few minutes afterwards of talking she said she'd put me dorsum on my $59.99 rate (just increased to $74.99). So a savings of $180 a year for 40 minutes of my time.
Jason CK., Jan 2021
Just used your advice to lower my internet beak $20! I'll be getting another twelvemonth of a promo charge per unit - thanks!
Becca K., Jan 2021
This is astonishing, just WOW. I am calling today wirh my new-plant knowledge and confidence! Dec 2022 I got Spectrum internet at my beach house. I went there ii times before Covid hit and have not been there since February.
Susi F., January 2021
Just got mine lowered from $74.99 to $59.99 using this script. Thanks!
Anonymous., Dec 2020
Tried to become my mothers Spectrum bill downward from $131.00 to a reasonable sum due to her very low income. She is 93 & living on $700 a calendar month. Near they would do is a lousy 20.00 a month. Pathetic. Even Directv will offer new customer packages for a express fourth dimension to Existing 93 yr old customers. Poor customer service.
Anonymous., Dec 2020
You tin can't downgrade from normal cyberspace to cyberspace assist yous'd have to disconnect for 30 days. However at that place is a lower speed option for the same price that y'all tin can downgrade to called everyday low toll or elp.
Bearding., December 2020
Wanted to share my experience trying the negotiation route. I chosen their direct line (866.892.0019) and the first rep said "hell no." Then I asked for a manager similar you recommended. The manager said the same thing. So, I said fine, let'southward cancel my service. Bam: retention transfer. The lady in retention said no problem at all, we can adjust the bill back to $50. (I was paying close to $70!!!) She was super prissy and I'll definitely do the same next year. Thanks for the tips!
Dan W., 2020
Hey, read your article five times before making my call. Thanks for all the tips... I got my bill for Idiot box/cable and internet down to $99.55, it actually just took i call. I was paying $172 before. They put me on a programme that but has my favorite channels and some local stuff I wanted.
Jimmy A., 2020
I didn't expect much calling only the amanuensis actually helped me get a $30 bargain for net and phone without extra costs on top. They said if yous can bear witness SSI it's not problem. I was calling for my mom. She's using Netflix and 20mb internet now and very happy to salve the $60 per month she was paying!
John R., 2020
So, we're snowbirds and obviously this is a "pain in the b**" for internet service. I chosen to mutter and just got the regular schpeel most our promo price beingness out of date. They accuse us $15 per month for seasonal hold which I call up is crazy, only whatever. Comcast at our other home is even worse. Finally got through to memory after ii calls this forenoon and they gave the states a $65.99 price (was $69.99 earlier). Not sure if that'due south worth the time but wanted to share our feel.
Dan & Angela., 2020
Reader not-so-success stories
Hither are some write-ins I've had about this mail that aren't success stories, but nonetheless comprise useful information:
Frequently Asked Questions
Why can't I get the $49.99 Spectrum price equally an existing client?
Spectrum only offers the $49.99 per month internet plan for new customers, significant customers who have not had Spectrum service in the last 30+ days. Once you lot've been a customer for 12 months, y'all are no longer eligible for the $49.99 price, which is a promotional rate used to attract new customers. You may exist able to extend the promotional rate, or at least reduce your current neb, by calling Spectrum's memory department and comparing the price to another offering in your neighborhood.
Does Spectrum offering discounts for seniors or veterans?
Spectrum does not take discount programs or promotions for veterans or seniors at this time, simply they sometimes treat these demographics more favorably on the telephone when evaluating the demand to dispense a retentiveness offer. As with other customers, the key is remaining calm and emphasizing competing offers from other net providers.
Is it possible to lower my spectrum bill?
It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring downwards the overall cost per-service. You lot may as well be able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town by placing the account on agree.
Does Spectrum offering deals for existing customers?
Spectrum offers a variety of deals for existing customers, but they are all incentives to add additional services like Boob tube, phone, or mobile service. These deals are but cheaper if you were already purchasing the extra service from another provider at a college price, in which case consolidating all services under Spectrum can save coin. Spectrum does not accept promotional internet-simply prices for new customers.
Source: https://www.connectcalifornia.com/internet-service/lower-spectrum-price-existing-customer#:~:text=So%2C%20if%20the%20service%20doesn,new%20customer%E2%80%9D%20after%2030%20days.
0 Response to "How Long Do I Need to Wait Before Becoming a Spectrum Customer Again?"
Mag-post ng isang Komento